My order (questions)

Dear customer, you have received your order information, tracking number and courier company details by e-mail from thebestvouchers.com. If you don't have this message in your inbox - please check your SPAM folder. If the message is also not in SPAM, please fill out contact form.

We would like to remind you that the maximum response time is up to 48h (two working days).

Following the Terms of Service and with the highest standard of security and customer satisfaction, any packages ordered are stored securely, preventing third parties from using them until the packages are handed over to an authorised person.

ATTENTION! Remember:

• Never share your login details to our platform or any of your accounts.
• Always make sure that if you need to pass on sensitive information, it goes to the proper entity that ensures data security and protection.

Firstly: you should enter the website address https://thebestvouchers.com/ in your browser. The Best Vouchers is a professional online platform that mediates your order. Second: in the top right corner, you can select your language. Third: find the page and click on the red button „Activate card code”. There you will see a request for your login details. The login is your e-mail address used when placing the order, and the password is the code from the card you received in delivery. The code is the eight characters that appear on the reverse of the card you have received. Once you have entered these details, press the "Activate" button. You will then be taken to detailed information on how to redeem the package you have ordered.

In your package, you will find a card with an access code which you can use to log in to your individual account on the educational platform www.thebestvouchers.com. Remember to use the e-mail address you provided when placing your order when logging in and not to share your code with anyone.

In the package, you received a card with a code to log on to the platform www.thebestvouchers.com. After logging into your individual account, you gain access to educational e-books. You can download the e-books to your computer and use them at any time. You can also sign up for webinars of your interest, hosted by our specialists. To do this, log into your individual account on our platform and click on the link: "sign up for a webinar". This way, when the webinar is on the site, you will receive an e-mail or phone notification from us.

If this is the case, please complete the contact formas soon as possible, and we will e-mail you the new code.

We would like to remind you that the maximum response time is up to 48h (two working days).

Follow the instructions to log in to your individual account:

1. Go to www.thebestvouchers.com, then click on "Activate code from card" in the top right corner.
2. Enter the e-mail address that you provided when placing your order and the individual 8-digit access code that you received in the package. These two steps are enough to get access to your package.

Dear customer, you must provide a valid e-mail address. It is thanks to it that we recognise your account. To change your e-mail address (while maintaining the highest security standards), we ask you to fill out the change of e-mail address form.

PLEASE NOTE: if you do not remember the e-mail address you entered when placing your order, you will need to send a photo of your package purchase confirmation. You will find the confirmation in the package you received.

To collect the educational package product you ordered, you must log in to your account on the platform www.thebestvouchers.com, and then in the additional information section at the bottom of the page you will find instructions for collecting your package.

To sign up for a webinar as part of your purchased education package, you must log into your account on the www.thebestvouchers.com platform. Under additional information at the bottom of the page, you will find a link to sign up for webinars that have been prepared especially for you.

We are incredibly pleased that the access to our webinars that you received as part of your education package caught your interest. If you have already signed up for your chosen webinar(s), rest assured. Webinars are prepared at various intervals. The collaboration with the best experts and the professional content they prepare for you sometimes takes some time. However, we assure you that you will receive a notification from us when the webinar premieres (a message to the e-mail address you gave us).

As soon as you order our products, we send you an order confirmation by e-mail. There you will also find information about your package. We send the confirmation from the address orderconfirmation24.com. We, therefore, ask you to check your e-mail inbox and find the message.

If you do not find the message mentioned above, please contact the contact form and send a request.

We would like to remind you that the maximum response time is up to 48 hours (two working days).

A currency wallet is a place to store cryptocurrencies. With its help, you can also perform transactions to send and receive cryptocurrencies. Since our company does not offer virtual wallets, we recommend using external sources and industry portals that provide such a service. These portals offer full support for their clients.

Depending on the order, the package may vary. Intending to provide the highest quality service, the company has adopted delivering the package within 2 to 10 days. To receive it, the customer must provide the necessary data correctly and under the instructions (in the additional information section at the bottom of the page). If you want to know at what stage your application is, please fill out the contact form.

We would like to remind you that the maximum response time is up to 48h (two working days).

Due to the diverse range of products offered by the company, we kindly inform you that all information regarding the expiry time of the products can be found in the Terms of Service attached to the e-mail you received with your order confirmation at thebestvouchers.com or www.thebestvouchers.com.

Dear customer, in connection with various, often dangerous practices that can be observed on the market, we would like to assure you that we observe the highest safety and customer service standards. We also want to warn you against the dishonest actions of other entities.

In this connection, we remind you that our specialists contact you by telephone on the telephone numbers you have provided. This means that:

1. We do not communicate via instant messaging and applications such as WhatsApp, Messenger, Telegram, Signal, etc.
2. Our specialists contact you in your language only. As a company operating in many markets, we have specialists of many nationalities, but the telephone service is always conducted in the customer's language. So beware of any calls or contacts from specialists, consultants or agents who do not speak your language or use an automated translator.
3. All payments made within the company are made in the currency of your country of residence/your domicile. Beware of companies/entities that expect payments in a currency other than your own.
4. Our company never asks for payments into bank accounts. We only process payments via PayPal or cash on delivery of your order.
5. If you have recently received any disturbing phone calls or e-mails, please contact us at contact form.

We would like to remind you that the maximum response time is up to 48h (two working days).